EST. 2001 · MUMBAI, INDIA
Privacy Policy
Last Updated: May 2026 Effective For: All users of royalelectronics.co
1. Introduction
Royal Electronics (“we”, “us”, “our”) is an electrical tools and appliance parts store based at Plot No. 16, Room No. 4, Opp Jai Bharat School, Mulund Colony, Mulund West, Mumbai – 400080, Maharashtra, India.
We operate the website royalelectronics.co and are committed to safeguarding the privacy of all visitors and customers. This Privacy Policy describes how we handle your personal data in compliance with applicable Indian data protection regulations, including the Information Technology Act, 2000 and its associated rules.
Please read this policy carefully. By accessing or using our website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
2. Information We Collect
We collect only the information necessary to provide you with our products and services. The categories of personal information we may collect include:
| Category | Details We Collect |
|---|---|
| Identity Information | Full name, username, and login credentials |
| Contact Information | Email address, phone number, and delivery/billing address |
| Transaction Information | Order history, product details, payment confirmation, and invoices |
| Technical Information | IP address, browser type and version, device type, operating system, and pages visited |
| Communication Information | Messages and enquiries submitted via our contact form or email |
| Marketing Preferences | Your preferences for receiving promotional emails or offers from us |
We do not collect sensitive personal data such as financial account numbers, national identification numbers, biometric data, or health-related information.
3. How We Collect Your Information
We collect your personal information through the following means:
Directly from you:
- When you create an account on royalelectronics.co
- When you place an order or add items to your cart
- When you contact us through our contact form, email, or phone
- When you subscribe to our newsletter or promotional communications
Automatically:
- When you browse our website, we collect technical data (IP address, device, browser) through cookies and analytics tools
- When you interact with our pages, we record which products you view or search for
From third parties:
- Payment gateways that process your transaction and confirm payment status
- Delivery and logistics partners who receive your shipping details to fulfil your order
4. How We Use Your Information
We use your personal information only for legitimate business purposes. Specifically, we use it to:
- Process and fulfil your orders — including packaging, dispatch, and delivery coordination
- Send order-related communications — order confirmations, shipping updates, and delivery notifications via email or SMS
- Provide customer support — responding to your queries, complaints, return requests, and warranty claims
- Verify your identity — to maintain account security and prevent fraud
- Improve our website and services — analysing how users interact with our website to fix issues and improve the shopping experience
- Send promotional communications — only if you have opted in; you can unsubscribe at any time
- Comply with legal obligations — including maintaining records for taxation, accounting, and regulatory compliance
- Resolve disputes — using order and communication records when handling complaints or legal matters
We will never use your personal data for purposes incompatible with the reason it was originally collected.
5. Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
We may share your information with the following parties, but strictly only as necessary:
Delivery & Logistics Partners We share your name, phone number, and delivery address with our courier and logistics partners so they can fulfil and deliver your order. These partners are contractually bound to use your data only for delivery purposes.
Payment Processors When you make a payment, you are redirected to or interact with a secure third-party payment gateway (such as Razorpay, PayU, or similar). We do not store your card number, CVV, or banking credentials on our servers. Payment data is handled entirely by the gateway under their own security standards.
Analytics & Marketing Tools We may use third-party analytics services such as Google Analytics to understand how visitors use our website. These tools collect anonymised, aggregated data and cannot be used to identify you personally.
Legal & Regulatory Authorities We may disclose your information if required by Indian law, a court order, government directive, or to protect the rights, property, or safety of Royal Electronics, our customers, or the public.
In all cases, third parties who receive your data are required to handle it securely and are prohibited from using it for any other purpose.
6. Cookies & Tracking
Cookies are small text files stored on your device when you visit our website. We use cookies to make your experience smoother and more personalised.
Types of cookies we use:
Essential Cookies These are required for the website to function. They keep you logged in, remember your cart contents, and ensure secure checkout. You cannot disable these without affecting core website functions.
Analytics Cookies These help us understand how visitors navigate our website — which pages are most visited, how long users stay, and where they drop off. This information is aggregated and anonymous. We use it to improve the website experience.
Marketing & Preference Cookies With your consent, we may use cookies to remember your preferences and show you relevant products or offers. These are only active if you have agreed to them.
How to manage cookies: You can control or disable cookies at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent some parts of the website from working correctly.
7. Data Security
We take the security of your personal information seriously and have implemented appropriate measures to protect it:
- SSL Encryption — All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL/TLS) technology
- Access Controls — Personal data is accessible only to authorised Royal Electronics staff who need it to perform their duties
- Secure Payment Processing — All payment transactions are handled by PCI-DSS compliant third-party gateways; we do not store card data
- Regular Reviews — We periodically review our data collection, storage, and processing practices
While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data breach or security incident.
If you believe your account has been compromised or you notice any suspicious activity, please contact us immediately at support@royalelectronics.co.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
| Data Type | Retention Period |
|---|---|
| Account & Profile Data | As long as your account is active; deleted within 30 days of account closure request |
| Order & Transaction Data | Minimum 3 years (for GST, accounting, and legal compliance) |
| Communication Records | Up to 2 years from the date of communication |
| Analytics & Technical Data | Up to 26 months (standard Google Analytics retention) |
| Marketing Preferences | Until you unsubscribe or withdraw consent |
Once the retention period expires, we securely delete or anonymise your data so it can no longer be used to identify you.
9. Your Rights
As a customer or visitor of royalelectronics.co, you have the following rights over your personal data:
Right to Access You can request a copy of the personal information we hold about you at any time.
Right to Correction If any information we hold is inaccurate or incomplete, you can ask us to correct it. You can update most details directly from your account settings.
Right to Deletion You may request that we delete your personal data. We will honour this request unless we are legally required to retain certain records (such as order and tax records).
Right to Opt-Out of Marketing You can unsubscribe from our promotional emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by emailing us at support@royalelectronics.co.
Right to Data Portability You may request your personal data in a structured, machine-readable format so you can transfer it to another service if needed.
Right to Withdraw Consent Where we rely on your consent to process data (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing done before withdrawal.
To exercise any of these rights, please contact us at: support@royalelectronics.co
+91 9324088098
We will respond to all valid requests within 30 days.
10. Children's Privacy
Our website and services are intended for adults aged 18 and above. We do not knowingly collect, store, or process personal information from children under the age of 18.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at support@royalelectronics.co. We will promptly review and delete such information from our records.
11. Third-Party Links
Our website may contain links to external websites, marketplaces, or social media platforms (such as Facebook, Instagram, or other retailers). These links are provided for your convenience only.
Royal Electronics does not control the content or privacy practices of these third-party websites and is not responsible for how they collect, use, or protect your data. We strongly encourage you to read the privacy policy of any external site you visit before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page immediately upon updating
Your continued use of royalelectronics.co after any changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to check this page periodically to stay informed.
If you disagree with any changes, please stop using our website and contact us to discuss your concerns.
13. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:
Royal Electronics Plot No. 16, Room No. 4, Opp Jai Bharat School, Mulund Colony, Mulund West, Mumbai – 400080, Maharashtra, India
Email: support@royalelectronics.co
Alternate Email: naresh_royal2000@hotmail.com
Phone / WhatsApp: +91 9324088098
Website: royalelectronics.co/contact
We are committed to resolving any concerns you may have about our data practices promptly and transparently.